FREE SHIPPING OVER $45
FREE SHIPPING OVER $45
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FAQs

Product:

How long is my jam good for unopened?

The jam is best 2 years from when it was made but we doubt that it will take you that long to dig in! We’ve hot-jarred them so they’re vacuum-sealed, which means no bacteria can grow in the jars. There’s no need to store them in the fridge until you open them.

How long will my jam last once I open it?

Once opened, your jam is good for several months. The best way to extend the life of your jam is to take what you need from your jar and then put it back in the fridge.

Orders:

My jam arrived damaged – what should I do?

We do our best to protect our jams from the dangers of shipping. Please email us at help@ngpepperjam.com and we’ll send you a replacement.  Take a photo of the broken jar and send it to us…

 

My order arrived with the wrong items!

We make every effort to get it right, but mistakes happen! Don’t’ worry, we’ll make it right. Just email us at help@ngpepperjam.com and we’ll make sure you get what you ordered. Our customers are very important to us!

 

I made a mistake with my shipping address/setting up my account, what do I do?

Just email us at help@ngpepperjam.com and we’ll fix it for you. If it was an order, please include the name, order number, and the address where you would like your order shipped.

 

Shipping:
How much does shipping cost?
Shipping is FREE on orders over $50!  But if you just want to sample a jar or two, we charge a flat rate of $8.

Can you ship Internationally?
Unfortunately, at this time, we are unable to ship internationally.

When will my order arrive?

We ship out orders within two days of when they are placed.  Shipping takes 1-5 days based on your location and order size.  You will receive email shipping confirmation so that you can track your jam. We’re as excited as you for your jam to arrive!